Customer Handout

Office Hours: Monday through Friday 7:30 AM to 4:00 PM. If you experience an emergency after business hours, please call the office number (423) 332-9733 and press one for emergency personnel. 

Water Bills: Bills are due on the 15th day of each month. If bill is not paid by the 15th, a 10% penalty is assessed. If bill is not paid by the 25th of each month, a $50 delinquency fee is assessed and water disconnected. If the 15th day of each month falls on Monday-Thursday, you may place your payment in the drop box if desired on the 15th and receive credit without being charged the 10% penalty. The payment must be in the drop box no later than 7:30 AM on the 16th before the office opens to receive credit without the penalty. If the 15th falls on a Friday, your bill must be paid in full by close of business at 4:00 PM. If the 15th falls on a Saturday or Sunday, you have until the following Monday to pay with no additional penalty. The same policy is in effect for the $50 delinquency fee. 

Drop Box Payments: A drop box is provided for your convenience for after hours payments. It is located to the left of the office door. The drop box is for checks and money orders only – please do not put cash in the drop box. We are not responsible for cash payments. Payments received through the drop box are retrieved Monday through Friday at 7:30 AM. Payments are also retrieved on Saturday and Sundays. 

Payments: Payments on accounts may be made using several methods. You may pay in the office, drop box, online at ufbud.com using our web portal via credit or debit card. We also offer auto pay with a credit or debit card through your web portal. We also have a bank draft option with no fees. You may also pay by phone at (866) 324-0420. You must enter all twelve numbers of your account number for accuracy of account information. There is a processing fee to use cards which is based on the amount of the bill. 

After Hours Service Call Fee: If your meter is locked for non-payment, an after hours fee of $100 will be charged to unlock your meter. Your delinquent account must be paid by 3:00 PM Monday through Friday to avoid this fee. If a customer experiences a problem with their water service and requests the District be dispatched after hours, the customer will incur a $100 Service Call. The District will only respond to after hours requests until 8:00 PM.

Meter Tampering Fee: If a meter is locked and the lock is tampered with or removed, the customer will be charged a fee of $100 for the first offense, $200 for the second offense and $300 for the third offense. After third offense, District has the right to terminate service and pursue criminal charges. If any damage occurs to the meter, box, lid, setter, etc. customer will be charged fees according to damage. The fees must be paid in full before water service is restored. 

Payment Return Fee: A $30 fee will be charged for all payments returned including check, bank draft, credit or debit card and auto credit card payments. You may also be charged the 10% penalty and the $50 delinquency fee if you fail to pay on or before the due dates of the 15th and the 25th. 

Delinquency Fee $50.00 if Current Bill is not paid by the 25^th of each month

After Hours Unlock Fee from 3:00-8:00 p.m. $100.00

After Hours Customer Requested Service Call $100.00

Customer Requested Service Call $25.00-$50.00 during business hours

Meter Tamper Fine $100, $200, $300 etc. plus labor and materials

Infrastructure Damage Fee $200, $400, $800, $1600, etc. plus labor and materials

These fees are effective 2026 and supersede the fees below from 2023.

See changes to fees above in 2026 that supersede the ones from 2023

Rates & Fees July 2023

CCR 2024

We are asking all customers to sign up and create their own personal account on our web portal. We communicate with customers through our website and web portal. You can choose options of texts and emails. You do not have to use the portal for payments to take advantage of valuable information. The district can notify you of water leaks, outages, and leaks on your side of the meter. Please call the office with any questions or need any assistance in signing up. If you have not already created your personal profile, you are missing out on valuable information regarding the district and your personal account.

• Don’t over-water your lawn. Water every 3-5 days in summer and 10-14 days in winter.
• Use a broom instead of a hose to clean sidewalks.
• Run the dishwasher and washing machine when fully loaded.
• If you have a swimming pool, use a cover and you’ll save loss from evaporation by 90%.
• When hand washing dishes, don’t leave water running; use 2 basins – one for washing and one for rinsing.
• Defrost frozen foods in the refrigerator or microwave instead of using running water.
• Limit your shower time to less than 15 minutes.
• Turn water off while brushing your teeth.
• Fill a jug with tap water and place this in your fridge. This will mean you do not have to leave the cold tap running for the water to run cold before filling your glass.
• Insulate hot water pipes where possible to avoid long delays while waiting for water to run hot.

• There is the same amount of water on Earth as there was when the Earth was formed.
• Nearly 97% of the world’s water is salty or otherwise undrinkable. Another 2% is locked in ice caps and glaciers. That leaves just 1% for all of humanity’s needs — all its agricultural, residential, manufacturing, community, and personal needs.
• Water regulates the Earth’s temperature. It also regulates the temperature of the human body, carries nutrients and oxygen to cells, cushions joints, protects organs and tissues, and removes wastes.
• 75% of the human brain is water and 75% of a living tree is water.
• The average total home water use for each person in the U.S. is about 50 gallons a day.
• Water expands by 9% when it freezes.

We are a member of the Tennessee one call, please dial 811 before you do any excavating.